A lot of care, time and consideration has gone into selecting pieces that we love and think you will cherish too. If for any reason you are not happy with the pieces you have purchased, or if there is something incorrect with your order, please accept our apologies.
We are happy to refund, exchange, or credit any full-price order where:
A returns request has been made and approved within 14 days of receiving your order (don’t worry – this is really easy and quick to do. We have more details on this below).
Your return is received back at our head office within 14 days of your request being approved.
Items must be unused with all designer and Showroom-X tags and packaging still attached and intact. This is a must, and we thank you for your understanding.
Items must be free from makeup and perfume (so please be mindful of this when trying your garments on).
Return postage charges are the responsibility of the sender unless the garment is faulty in which case Showroom-X will cover the return postage.
Duties and taxes are non-refundable.
Undergarments, swimwear and beauty products are non-refundable.
LUUDA styles can only be exchanged for other LUUDA styles. We do not offer refund or credit notes on LUUDA.
Store credits are valid for 1 year from date of issue.
Pieces purchased on sale are considered "final-sale" and cannot be returned. We thank you for your understanding.
Artworks are final sale and cannot be returned. We thank you for your understanding.
OTHER IMPORTANT NOTES
You will be refunded in your original form of payment. Due to health considerations, we cannot accept returns of earrings or any of our wellness products (including skincare, perfumes, and body products). Unauthorised and or late returns unfortunately cannot be accepted or processed.
We have partnered with a selection of our labels to implement a direct delivery method. Our curated edit of styles will be shipped directly from their studio to your home. This reduces the carbon footprint of your order and reduces waste.
If you wish to return an item that has been shipped directly from the designer, please email firstname.lastname@example.org with your order number, and we will provide you with a return address to send your return to for processing.
Purchase deposits on pre-order items are non-refundable for change of mind. Standard return policies will apply once the goods have been shipped and received. In the unlikely event that we are unable to fulfil your pre-order purchase, you will be fully refunded in your original form of payment.
We will happily provide the option of a full refund, exchange or credit note in the unlikely event that a piece arrives and is faulty or damaged. Each order has been carefully wrapped for you so if we have missed any flaws, we are truly sorry. We recommend that you open your order as soon as you receive it and contact us immediately if you have any concerns by emailing email@example.com - we will advise next steps for you.
STEPS FOR PLACING A RETURN REQUEST
Simply email us at firstname.lastname@example.org with your order details and your reason for return.
WAIT FOR CONFIRMATION
Once received, your returns request will be reviewed by our customer service team who will keep you updated on its status.
SEND YOUR AUTHORISED RETURN
If your return request is approved - we will ask you to post the item(s) back to our showroom in Claremont to be received within 14 working days of your request being approved. Please take care when returning your items and send them in the original packaging. Please send your return via registered post (a tracking number is required).
Postage charges are the responsibility of the sender unless the garment is faulty in which case Showroom-X will cover the return postage. Unfortunately, we cannot take responsibility if your return gets lost on its way back or for any import duties and taxes incurred. We recommend arranging a tracked courier for a safe and speedy return.
If you are local you are welcome to drop your return to our showroom for processing however please note refunds cannot be placed on the spot.
Have any questions or need help?
If you need assistance placing your returns request please contact our customer service team by email email@example.com and we will be happy to help.