Shipping policy

Each order is carefully wrapped in a signature Showroom-X luxe recyclable custom box printed with vegetable ink, lined with tissue paper and housed in a cardboard box for protection.

Sustainability:

Thank you for helping us take steps towards a more sustainable future for retail. Alongside our shipping partner, Shippit, 100% of carbon emissions from your delivery are offset. With your recent purchase we have adopted a tree on your behalf from the WithOneSeed community forestry program in Timor-Leste - part of xpand Foundation's reforestation initiative.

Delivery costs:

We offer complimentary free domestic shipping for orders over $300. Orders under $300 will have a $20 flat rate shipping free for express post. International Shipping is $60 flat rate. Please note shipping fee is non-refundable. Artworks are sent by professionals. Please see below for further details. 

Perfumes:

Perfumes are sent via road express services as they cannot be sent via air freight.For this reason we cannot send perfumes internationally. Please allow 5-7 business days for delivery within Australia.

International Delivery:

As an International customer you won't be charged GST when your order is being delivered to an address outside of Australia however you may be charged customs/duties on receiving your order in your country.

Any customs and duties fees are to be paid by you. We recommend you contact your local customs office if you have any questions regarding fees and duties. Showroom-X cannot refund any customs fees/duties fees charged.

 

Your order will be sent with a commercial invoice and cannot be sent without one. We appreciate your understanding and kindly ask that you do not request orders to be sent without the necessary paperwork.

Drop Ship Orders:

All pieces ordered from our Drop Ship partners will be dispatched from their fashion house to yours. Please allow an additional two business days for handling.

Delivery of Artworks:

Art will be shipped by professionals. Please allow 5-7 business days for handling and then 7-10 business days for delivery.

 

If you are located in NSW and would like to collect your artwork (where applicable) please contact us prior to placing your order so we can arrange this for you by emailing customercare@showroom-x.com

As an International customer you won't be charged GST when your order is being delivered to an address outside of Australia however you may be charged customs/duties on receiving your order in your country.

Any customs and duties fees are to be paid by you. We recommend you contact your local customs office if you have any questions regarding fees and duties. Showroom-X cannot refund any customs fees/duties fees charged.

 

Your order will be sent with a commercial invoice and cannot be sent without one. We appreciate your understanding and kindly ask that you do not request orders to be sent without the necessary paperwork.

Where we deliver to:

In addition to shipping to Australia and New Zealand, Showroom-X can ship to most countries around the world. We use Shippit to ensure you receive the best service and experience, with live tracking and notifications.

Delivery time frames:

Covid Delays: In light of COVID-19, deliveries are taking longer than usual to be delivered. We thank you for your patience and understanding during this time, as this is out of our control, however we will do our utmost to ensure your orders are dispatched in a timely manner.

 

Once your order has been processed, domestic delivery generally takes between 2-4 business days. International delivery takes approximately 7-14 business days, however this may vary depending on location. 

 

Questions?

Should you have any questions relating to the progress of your order please contact us at customercare@showroom-x.com.