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Returns

A lot of care, time and consideration has gone into selecting pieces that we love and think you will cherish too. If for any reason you are not happy with the pieces you have purchased, or if there is something incorrect with your order, please accept our apologies.

WHAT YOU NEED TO KNOW:

We are happy to refund, exchange, or credit any full price order where:

 

A returns request has been made and approved within 14 days of receiving your order (don’t worry – this is really easy and quick to do. We have more details on this below).

 

Your return is received back at our head office within 14 days of your request being approved.

 

Items must be unused with all designer and Showroom-X tags and packaging still attached and intact. This is a must, and we thank you for your understanding.

 

Items must be free from makeup and perfume (so please be mindful of this when trying your garments on).

 

Return postage charges are the responsibility of the sender unless the garment is faulty in which case Showroom-X will cover the return postage.

 

For Sale Orders we offer the option of exchange or credit only. We cannot hold sale stock for exchange purposes. We thank you for your understanding.

OTHER IMPORTANT NOTES:

You will be refunded in your original form of payment.

 

Sadly, we cannot take responsibility if your return gets lost on its way back or for any import duties and taxes incurred. We recommend arranging a tracked courier for a safe and speedy return.

 

Due to health considerations we cannot accept returns of earrings or any of our wellness products (including skincare, perfumes, body products).

 

Artworks are final sale and cannot be returned.

 

DROPSHIP RETURNS:

We have partnered with a selection of our labels to implement a direct delivery method. Our curated edit of styles will be shipped directly from their studio to your home. This reduces the carbon footprint of your order and reduces waste.

 

If you wish to return an item that has been shipped directly from the designer, please email customercare@showroom-x.com with your order number, and we will organise your return for you.

 

PRE-ORDER:

Purchase deposits on pre-order items are non-refundable for change of mind. Standard return policies will apply once the goods have been shipped and received. In the unlikely event that we are unable to fulfil your pre-order purchase, you will be fully refunded in your original form of payment.

 

 

FAULTY ITEMS:

We will happily provide the option of a full refund, exchange or credit note in the unlikely event that a piece arrives and is faulty or damaged. Each order has been carefully wrapped for you so if we have missed any flaws, we are truly sorry. We recommend that you open your order as soon as you receive it and contact us immediately if you have any concerns by emailing customercare@showroom-x.com - we will advise next steps for you.

 

SWIMWEAR:

All swimwear must be tried on wearing undergarments, the protective hygiene strip must remain in place and will not be accepted if removed or altered.

STEPS FOR PLACING A RETURN REQUEST:

If you were signed in when you checked out you can place your returns request via your account: 

 1) Log into your account via our website

 

2) Navigate to ‘Orders’

 

3) Select the Order from which you would like to return an item and click the ‘Returns Items’ link

 

4) Enter the quantity of the item/s you want to return

 

5) Select the 'Return Reason'

 

6) Select the 'Return Action'

 

7) Add a comment if you would like to provide us more detail

 

8) Click ‘Submit Return Request’

 

WAIT FOR CONFIRMATION:

Once received, your returns request will be reviewed by our customer service team who will keep you updated on it's status. If you are a Society Member and returns request is approved you will be provided with a returns label to send your return back to us.

 

SEND YOUR AUTHORISED RETURN:

If your return request is approved - we will ask you to post the item(s) back to our showroom in Claremont to be received within 14 working days of your request being approved. Please take care when returning your items and send them in the original packaging. Please send your return via registered post (a tracking number is required).

 

Postage charges are the responsibility of the sender unless the garment is faulty in which case Showroom-X will cover the return postage.

 

If you are local you are welcome to drop your return to our showroom for processing however please note refunds cannot be placed on the spot.

 

 

We cannot accept responsibility of lost or damaged incoming parcels.

 

Unauthorised and or late returns unfortunately cannot be accepted or processed.

IF YOU CHECKED OUT AS A GUEST:

Simply email us at customercare@showroom-x.com with your order details and your reason for return and our team will process your request.

 

Have any questions or need help?

If you need assistance placing your returns request please contact our customer service team by email customercare@showroom-x.com and we will be happy to help.

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